Purchase and receipt
Stripe securely processes payment. Your TTT account lists recorded orders and available access. A checkout return page alone does not prove payment; check the order record before attempting another payment.
Open my account →Customer support
Help with your Toolbox to Table product.
Use your TTT account to check recorded orders, course access, and available downloads.
Download access
Eligible workbook and instructor files appear in your account library. Individual training content remains online inside TTT.
View my library →Workbook compatibility
Use desktop Microsoft Excel and consult the package’s release instructions for supported features and setup. Browser, mobile, and alternative spreadsheet editors may not preserve every function.
Quick checks
The workbook opened in Protected View. What should I do?
Save it to a trusted local folder, scan it using your normal security software, and enable editing only after confirming it came from your TTT account.
Why are dropdowns or formulas not working?
Open the workbook in a current desktop version of Microsoft Excel. Other applications may alter formulas, formatting, macros, or validation.
Where do I find my purchase?
Sign in using the same email used at checkout, then open My account to see orders, access, and eligible downloads.
Does a TTT product replace governing documents?
No. Governing standards, purchase orders, project specifications, and approved procedures remain controlling.
What happens after three unsuccessful examination attempts?
Complete the required review or retraining, then contact TTT for administrator review and reauthorization. Do not purchase the course again to resolve this lockout.
What happens after I earn my certificate?
That enrollment’s course and examination access closes after the passing result is verified and the certificate is issued. Your completion record and active certificate remain accessible in My account. A later purchase starts a new enrollment.
How do I request help with a charge or refund?
Send your order reference, purchase email, product name, and a description of the issue. Do not send card numbers or sign-in codes. TTT issues approved refunds in full only; partial refunds are not offered. Refund approval is not automatic. For new purchases accepting the current policy, the routine request window is 14 calendar days for unused training or undownloaded materials; exceptions remain subject to review. See the full refund and license terms. A request is not a refund confirmation; if a refund is issued, your bank determines when the credit becomes visible.